ADT® Authorized Dealer Serving Jonesboro & Northeast Arkansas
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool modernizes the custom of giving a neighbor your house key. It eliminates the requirement for physical keys or passcodes and allows you to control who can go in your Jonesboro home and for what duration. Find out more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to tend to your plants, retrieve your mail, or walk your dog when you leave town. Before, you would just provide them a key to your house. There’s a better way to do it now. Thanks to ADT's Trusted Neighbor Feature, you won’t have to be concerned about doors left unsecure or misplaced keys. 

What you need is an ADT home security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that brings it all together. Here’s how the service works: 

  1. You grant access to a trusted individual, like a relative or neighbor, through the ADT+ app.
  2. Next, you set permissions. You can provide neighbors with timed access, permitting them to enter and exit during specific hours, or event-based access. To illustrate, if a box is delivered, the system can unlock the door to let them take it indoors once it authenticates them.
  3. When you’ve set up access, your Google Nest Doorbell uses familiar face detection to confirm your neighbor as they approach the door.
  4. Your ADT system will pause the alarm and unlock the door when the individual is authenticated as an approved visitor.
  5. You receive immediate alerts as your family member, friend, or neighbor enters and departs. The app also supplies a complete history. 
  6. When the trusted neighbor exits, your smart door lock secures automatically to safeguard your home.

You can authorize access for any individual you want, such as a repair person, dog walker, or a partner who shows up when you’re not there. This feature is also useful during urgent situations, especially when you’re not around. For instance, if a water sensor triggers, your system can provide event-driven access so someone can shut off the water supply. Programming permissions is straightforward with the user-friendly app. 

Boost Your Jonesboro Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes your Jonesboro home more versatile and secure while streamlining your daily life. This feature isn’t just for neighbors and friends, as you’ll appreciate the facial recognition and auto-unlock operability when you’re wrangling kids or carrying in bags of groceries. Once you're inside, the door locks behind you automatically.

Request Your ADT Home Security System In Jonesboro With Advanced Tools

Benefit from tools like ADT Trusted Neighbor and smart video cameras with a modern home security system in Jonesboro from Secure24 Alarm Systems. A nationally known ADT dealer, we’re excited to deliver the latest innovations from the top name in home security. Dial (870) 705-5022 today to design your package. Our well-trained team can answer any questions about Google Nest cameras, the ADT+ app, and how to get everything working in unison.